Support
28 September 2026
If your problem is not below, write to zerolive7@gmail.com. Telling me the device, the iOS version and the station involved makes it much quicker to find.
I tapped a station and there is no sound
Internet radio stations go quiet fairly often at their end. If no audio arrives within 15 seconds the app treats it as a failure, tells you, and reports it to the server; stations with enough reports drop out of the list. If it happens with every station, check that the device is online and that Low Power Mode is off.
Playback stops when the screen turns off
Check Background App Refresh under Settings → General, and Low Power Mode, which makes iOS restrict network use heavily. If it still stops, tell me which station — some have connections too weak to survive even with a larger buffer.
The timer runs out but playback continues
Each preset carries its own timer, and a preset with the timer set to 0 minutes never stops. The sleep-timer button on the playback screen shows the timer currently running and the time left.
No track title is shown
The title appears only when the station sends it along with the audio. A fair number do not, and then you see the station name alone. This is not something the app can fix.
The alarm did not sound
On iOS 26 and later, check that alarm permission is on under Settings → zeroPlayer. With that permission the alarm rings through Silent mode and Focus. If the alarm screen appeared but the sound was faint, raise the volume in the alarm editor — the default alarm sound follows the device's ringer volume instead.
On iOS 25 and earlier it arrives as a notification, so check three things: notification permission is on, the silent switch is not engaged, and the ringer volume is not at zero. iOS notifications stay silent in silent mode.
Either way the alarm sound plays once, which is why a few more are scheduled two minutes apart. Stopping the alarm, or opening the app, clears the rest.
The alarm plays a station I dislike
Press Stop playing this on the playback screen. That station leaves the automatic picks and playback moves straight to the next one in rank, and it will not come back in the recommendation list, the presets or the alarm. You can still find it in the Browse tab and play it by hand — removing it means "leave this out when the app is choosing", not "delete it".
You do not have to press anything, though. A station you skip within 30 seconds drops down the order next time, and about two skips take it out of the list.
To undo, open Stations you stopped under the Settings tab and restore them one at a time or all at once.
My position in an episode is gone
Podcast positions are stored on the device, so deleting and reinstalling the app removes them. Radio is live, so there is no position to keep.
I want to erase my history
Settings tab → Erase listening history. It cannot be undone and the monthly report is cleared with it. The history only ever existed on your device, so there is nothing to request from me.